Returns ALL SALES ARE FINAL. However, we are more than happy to exchange an item IF THERE IS SOMETHING WRONG with the order or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us within 7 days. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused. All lead times are indicated in the product descriptions–as long as an item is delivered within this given lead time, we will not refund payment/cancel an order. If you have questions about personalising a piece or about the availability of an item, please contact info@lulukachoo BEFORE placing your order. We are not responsible for return shipping charges and the original shipping charges are non refundable. If all the above conditions are met we shall refund you within 30 working days. If you have any further queries regarding delivery or returns please contact us and we shall be happy to help.