Returns

  • ALL SALES ARE FINAL. However, we are more than happy to exchange an item IF THERE IS SOMETHING WRONG with the order or if the product has a defect.
  • Exchanges can only be done 7 days after delivery, please contact us within 7 days.
  • We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.
  • All lead times are indicated in the product descriptions–as long as an item is delivered within this given lead time, we will not refund payment/cancel an order.
  • If you have questions about personalising a piece or about the availability of an item, please contact info@lulukachoo BEFORE placing your order.
  • We are not responsible for return shipping charges and the original shipping charges are non refundable.
  • If all the above conditions are met we shall refund you within 30 working days.
  • If you have any further queries regarding delivery or returns please contact us and we shall be happy to help.